When an unhelpful story is driving you to silence or violence, stop and consider how others would see your actions.Either master them or fall hostage to them. Once you’ve created them, you have only 2 options: You can act on them, or be acted on by them. You and only you create your emotions, not others.Recognize the Purpose behind the Strategy.Explain what you don’t mean until you’ve restored safety. When people misunderstand and start arguing over the misunderstanding, stop. Things to try when Mutual Respect or Purpose is at Risk:.You cannot stay in the Crucial Conversation if you don’t have mutual respect. You should not enter a Crucial Conversation if you do not have a mutual purpose.Others should perceive that you are working towards a common outcome in the conversation and that you care about their interests. The first condition of safety is Mutual Purpose.Labeling: Putting a label on people or ideas, so that we can dismiss them under a stereotype/category.Controlling: Forcing your views on others.Withdrawing: Pulling out of conversation.Avoiding: Steering away from sensitive subjects.Don’t respond in kind, but try to keep the environment safe. When people are silent or violent, it’s usually because they’re feeling unsafe.
People are more open to feedback when they feel safe.Meditation will help in spotting Crucial Conversations.The sooner you notice you’re not in dialogue, the easier it is to get back and lower the costs. By watching for the moment a conversation starts turning unhealthy, you can respond quickly.Juices up our brain in a way that helps us stay focused.When angry or agitated, asking questions about what we really want serves 2 purposes:.It is much easier to change/improve ourselves than the other person.When people aren’t involved in the discussion, they’re rarely committed to the final decision.People who are skilled at dialogue make it safe for everyone to add their meaning to the shared pool.
We often back away from them because we fear we will make things worse.
With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.Crucial Conversations revolutionized the way millions of people communicate when stakes are high. You'll learn how to:Prepare for high-impact situations with a six-minute mastery techniqueMake it safe to talk about almost anythingBe persuasive, not abrasiveKeep listening when others blow up or clam upTurn crucial conversations into the action and results you wantWhether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
#Crucial conversations book notes how to#
The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation badly and suffer the consequences or read Crucial Conversations and discover how to communicate best when it matters most.
0 kommentar(er)
